Privacy Policy
This Privacy Policy explains how SlotsRtpScanner (“we”, “us”, “the operator”) collects, uses, stores and protects personal data when you visit our website, open a player account or use the Live RTP and Jackpotmeter tools. It also describes the rights you have over your data and the practical steps you can take to exercise them. Please read this document carefully together with our Cookie Policy and Terms of Conditions, since all three documents form the framework that governs your relationship with us.
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Who we are
SlotsRtpScanner is an online gaming operator licensed to offer casino and sports betting services to players in Bulgaria. For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR), we act as the data controller for the personal data described in this policy. This means we decide which data is collected, for what purposes it is used and how long it is retained.
If you have any question about this policy, about a specific processing activity, or about a request you have submitted, you can contact our support team or our Data Protection Officer using the contact details published in the final section of this document.
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Scope of this policy
This policy applies to all visitors of our website, including users who browse the Live RTP page without registering, as well as to registered players who deposit funds and place bets. It covers the website, its mobile version, our applications and any customer communication channel that we operate, such as live chat, email and telephone support.
It does not apply to third-party websites that you may reach through links published on our pages. Those websites operate under their own privacy policies and we recommend reviewing them before submitting any information.
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Categories of personal data we collect
Depending on how you use our services, we may process identification data (full name, date of birth, nationality, identification document number), contact data (email address, telephone number, postal address), account data (username, password hash, security questions, account status), financial data (payment method, transaction history, deposit and withdrawal amounts), and gaming data (games played, bets placed, session duration, bonus usage).
We also process technical data such as IP address, device type, operating system, browser version, screen resolution and referral source. This technical information helps us display the site correctly, detect fraudulent access and measure the performance of features such as the live RTP tables.
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How we collect your data
Most of the data we hold is provided directly by you when you register an account, complete identity verification, make a payment or contact customer support. Some data is generated automatically as you interact with the website, for example the pages you visit, the games you open and the filters you apply on the Live RTP page.
A limited amount of information may be received from third parties, such as payment service providers confirming a transaction, identity verification agencies confirming the authenticity of a document, or game providers reporting the outcome of a gaming round.
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Purposes and legal grounds for processing
We process personal data to perform the contract concluded with you when you open a player account, which includes registering you, crediting deposits, settling bets, paying out winnings and providing support. We rely on our legal obligations when we verify your identity, run anti-money laundering checks, report to regulators and retain transaction records.
Where we improve our products, prevent abuse or protect the integrity of our games, we rely on our legitimate interests and always balance them against your rights and freedoms. For marketing messages and non-essential analytics we rely on your consent, which can be withdrawn at any moment without affecting the lawfulness of prior processing.
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Age verification and responsible gambling
Our services are strictly limited to persons aged 18 or over. We therefore process date of birth and identity documents to confirm that a player is of legal age. Accounts that cannot be verified are suspended and any funds are handled in accordance with the applicable regulatory procedure.
We also process gaming behaviour data to identify signs of problematic play, to apply deposit or session limits you have set and to enforce self-exclusion requests. This processing is a direct consequence of our responsible gambling obligations and cannot be opted out of while your account remains active.
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Marketing communications and preferences
If you have given consent, we may send you information about promotions, tournaments, new games and changes to our bonus programme by email, SMS or push notification. Every message contains a clear unsubscribe mechanism, and you can also manage all channels from the communication preferences section of your account.
Withdrawing marketing consent does not affect service messages that we are required to send, such as password resets, transaction confirmations, security alerts or notifications about amendments to our terms.
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Sharing data with third parties
We share personal data only when it is necessary and always under contractual safeguards. Recipients may include game providers whose titles you play, payment institutions processing your deposits and withdrawals, identity verification and fraud prevention providers, cloud hosting and IT maintenance suppliers, customer support platforms and professional advisers.
We may also disclose data to regulators, tax authorities, courts and law enforcement bodies where a legal obligation or a valid request requires it. We never sell personal data to third parties for their own independent commercial purposes.
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International transfers of data
Our infrastructure is primarily located within the European Economic Area. Where a supplier processes data outside the EEA, we ensure an adequate level of protection through an adequacy decision of the European Commission, Standard Contractual Clauses, or another mechanism recognised by applicable law, complemented by technical measures such as encryption in transit and at rest.
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Retention periods
Account, transaction and verification data is retained for the period required by gambling and anti-money laundering legislation, which is normally five years after the end of the business relationship. Support correspondence is kept for a shorter period sufficient to handle disputes, and marketing consent records are kept for as long as the consent is valid plus the applicable limitation period.
When a retention period expires, data is deleted or irreversibly anonymised. Aggregated statistics that can no longer be linked to an individual, such as the average return of a game over a given hour, may be retained indefinitely.
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Security of processing
We apply organisational and technical measures appropriate to the risk, including encrypted connections, hashed passwords, network segmentation, strict access control based on the need-to-know principle, logging of administrative actions, regular vulnerability scanning and staff training on data protection.
Despite these measures, no transmission over the internet can be guaranteed to be completely secure. We therefore ask you to protect your own credentials, use a unique password and enable any additional authentication options offered in your account settings.
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Your rights
Subject to the conditions set by law, you have the right to request access to your personal data, to obtain rectification of inaccurate data, to request erasure, to restrict or object to processing, to receive your data in a portable format and to withdraw consent at any time. Where automated processing is involved, you may also request human review.
Requests are answered within one month, a period that can be extended for complex cases. Please note that legal retention duties may prevent us from deleting certain records, for example transaction histories required by anti-money laundering rules.
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Automated decisions and profiling
We use automated rules to detect suspicious payment patterns, bonus abuse and possible multi-accounting, and to flag behaviour that may indicate problem gambling. These rules may lead to a temporary restriction of an account.
Any decision with a significant effect on you is reviewed by a member of our team before it becomes final, and you can always contest the outcome and provide additional information supporting your case.
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Cookies and similar technologies
We use cookies, local storage and comparable technologies to keep you logged in, remember your interface preferences, measure traffic and, with your consent, personalise promotional content. Detailed information about each category, its purpose and its lifetime is available in our Cookie Policy, where you can also change your consent choices.
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Complaints, changes and contact
If you believe that your data has been processed unlawfully, you may lodge a complaint with the competent supervisory authority in your country of residence. We would, however, appreciate the opportunity to resolve the matter directly first.
We may update this policy to reflect changes in our services, technology or legal requirements. The date at the top of the page always indicates the current version, and material changes are announced on the website or by email before they take effect. Questions and requests can be sent to our support team through the contact channels published on the website.